An artificial intelligence powered chatbot has helped an anti-bullying charity dramatically reduce the cost of its service delivery, latest figures have revealed.
The Cybersmile Assistant is a chatbot service launched by the Cybersmile Foundation last year to offer advice on a range of issues, including cyberbullying, body image, online safety and mental health.
It is used by the charity globally, including the UK, the US, Australia, Canada and New Zealand.
Latest figures from the charity show that the average cost of support it provides to each person has been slashed from £3 to 8p, a 97.3% fall.
The figures have been released as the charity updates the chatbot, to coincide with Anti-Bullying Week (November 16-20). The update includes revamping the development of the virtual assistant’s advice as well as overhauling the interface.
The artificial intelligence it uses means chatbot can identifying trends around bullying and emerging problems in real time and react to user’s specific needs.
“In terms of cost effective and scalable support solutions, our Cybersmile Assistant has transformed our capacity to help and support those in need,” said Cybersmile Foundation co-founder Dan Raisbeck.
“Reduced costs, minimal wait-times and a reactive centralised resource all make for more lives changed and saved around the world.”
The chatbot has been launched with support from the company Rimmel London.
Rimmel London senior director Sarah Alshohaib added: “It is incredible to see the impact the Cybersmile Assistant has had so far, helping over 200,000 people since it launched. We’re delighted to be working with Cybersmile throughout 2021, enabling them to expand the tool further to tackle key issues including racism, mental health and digital wellbeing”.
Latest News
-
Just under half of fundraisers are ‘usually or always’ stressed, survey finds
-
Minister backs Charity Commission leaders after MPs’ criticism
-
Alice Piller-Roner: Why specialist charities should be treated as essential infrastructure, not 'a nice add-on'
-
Changing allegiances emerge amid public’s growing belief in charities’ importance
-
Regulator launches class inquiry into charities working in illegal Israeli settlements
-
RNLI workers at closing site to strike over redundancy terms
Beyond the funding squeeze: Using equities to secure your charity’s future
With charities facing increasing financial pressure and traditional income streams under strain, making investments work harder has never been more important. M&G’s Richard Macey and Michael Stiasny join Charity Times to discuss why equities remain a vital long-term asset class for charities, how organisations can balance income generation and growth, and the opportunities the current market environment may offer to help strengthen financial resilience.
Charity Times Awards 2023
Charity Times video Q&A: In conversation with Hilda Hayo, CEO of Dementia UK
Charity Times editor, Lauren Weymouth, is joined by Dementia UK CEO, Hilda Hayo to discuss why the charity receives such high workplace satisfaction results, what a positive working culture looks like and the importance of lived experience among staff. The pair talk about challenges facing the charity, the impact felt by the pandemic and how it's striving to overcome obstacles and continue to be a highly impactful organisation for anybody affected by dementia.
© 2021 Perspective Publishing Privacy & Cookies
Recent Stories