BT’s MyDonate fundraising platform set to close

BT’s fundraising platform MyDonate is winding down towards closure in June 2019.

The platform, which was the first commission-free fundraising service when it launched in 2011, is winding up as a result of fierce competition within the sector.

“Fundraising technology has evolved significantly in the last eight years, bringing many alternative fundraising platforms, including several fee-free offers, to the UK,” a BT spokesperson said.

“In light of this, we have taken the tough decision to close MyDonate at the end of June 2019 and re-focus our outreach initiatives, which include helping people of all ages across the UK develop essential technology skills and supporting national education programmes such as Barefoot.”

BT has said it instead aims to refocus its community investments on helping its customers and communities to “get the most out of the digital world, with a major new investment in digital skills planned to launch across the UK later this year”.

“Our number one priority is to make sure that fundraising activities continue with as little disruption as possible.”

The MyDonate website will close on June 30, 2019, by which time 70 per cent of the pages currently live will have expired naturally.

Donations made up to midnight 30 June 2019 will reach charities within 30 days. BT said it is currently working with HMRC to make sure all Gift Aid is paid as quickly as possible. Accounts will stay open for all users to access their data.

It has said charities will still get the Gift Aid they’re due in the normal timescales.

    Share Story:

Recent Stories


Beyond the funding squeeze: Using equities to secure your charity’s future
With charities facing increasing financial pressure and traditional income streams under strain, making investments work harder has never been more important. M&G’s Richard Macey and Michael Stiasny join Charity Times to discuss why equities remain a vital long-term asset class for charities, how organisations can balance income generation and growth, and the opportunities the current market environment may offer to help strengthen financial resilience.

Charity Times Awards 2023

Charity Times video Q&A: In conversation with Hilda Hayo, CEO of Dementia UK
Charity Times editor, Lauren Weymouth, is joined by Dementia UK CEO, Hilda Hayo to discuss why the charity receives such high workplace satisfaction results, what a positive working culture looks like and the importance of lived experience among staff. The pair talk about challenges facing the charity, the impact felt by the pandemic and how it's striving to overcome obstacles and continue to be a highly impactful organisation for anybody affected by dementia.