UK public’s trust in NGOs rises amid falling global confidence in the sector

Public confidence in NGOs globally is falling with business now the most trusted sector, according to latest research.

However, trust among the UK public in charities has increased, the 2021 Trust Barometer by PR firm Edelman has found.

This annual report looks at public attitudes to institutions, including business, the media and government in 27 countries, including the UK, US, Germany, China and France.

This found that business is the most trusted globally, with a ‘trust index’ rating of 61%, up on last year’s rating. NGOs are second with a rating of 57%, down on 2020. Meanwhile, trust in the government and media are also slipping.

Trust in NGOs fell in 11 of the 27 countries looked at but is up in the UK.

Germany, Ireland, Holland and Australia have also seen levels of increasing trust in NGOs. But trust in NGOs in India, Spain, France, China and Brazil has fallen.

Falling trust in NGOs and government is most pronounced during the Covid-19 pandemic.

Government was the most trusted institution in May 2020, but had slipped six percentage points by January this year. NGOs and media slipped by the same margin over that period.

Business is now seen as the only institution that is both “competent and ethical” found the report.

NGOs and the Media are seen as ethical but less competent than business. Government is seen as both unethical and less competent.

Edelman says that across the globe all institutions are working in “an environment of information bankruptcy” and amid “an epidemic of misinformation and widespread mistrust of societal institutions and leaders around the world”.

It adds that Covid-19 has “accelerated the erosion of trust around the world”.

Chief executives' credibility is at “all-time lows in several countries”, adds Edeman, in particular in Japan and France.

The PR firm is calling on government, NGOs, media and business to “partner with one another to solve issues” as well as “find a common purpose and take collective action to solve societal problems”.

Earlier this week a survey by the National Lottery Community Fund found rising support for the work of charities and voluntary groups during the pandemic

The majority of those surveyed said charities "deserve more recognition" for their work.

    Share Story:

Recent Stories


Beyond the funding squeeze: Using equities to secure your charity’s future
With charities facing increasing financial pressure and traditional income streams under strain, making investments work harder has never been more important. M&G’s Richard Macey and Michael Stiasny join Charity Times to discuss why equities remain a vital long-term asset class for charities, how organisations can balance income generation and growth, and the opportunities the current market environment may offer to help strengthen financial resilience.

Charity Times Awards 2023

Charity Times video Q&A: In conversation with Hilda Hayo, CEO of Dementia UK
Charity Times editor, Lauren Weymouth, is joined by Dementia UK CEO, Hilda Hayo to discuss why the charity receives such high workplace satisfaction results, what a positive working culture looks like and the importance of lived experience among staff. The pair talk about challenges facing the charity, the impact felt by the pandemic and how it's striving to overcome obstacles and continue to be a highly impactful organisation for anybody affected by dementia.