Charity Retail Association launches volunteer-matching service to help charities re-open

The Charity Retail Association has launched a new initiative to help match volunteers with charity shops looking to re-open later this month.

Charity shops have been given permission to re-open alongside other high street stores from 15 June, providing a number of measures are put in place to protect the safety of staff and customers.

These include forcing customers to use hand sanitiser before touching products and placing donations from the public in quarantine for 72 hours before being put on shelves.

The new measures mean charities are likely to be under pressure to ensure shops are stocked in accordance with the guidelines, whilst dealing with a large volume of new donations.

But from today, members of the public who are interested in volunteering can sign up to help charity shops prepare to re-open their doors.

Retailers with vacancies will then be able to 'interrogate' the database and identify potential volunteers according to their location and specific charity interest, the body said.

The service aims to help shops fill volunteer gaps and allow potential volunteers an easy way to express an interest in contributing to the work that charity shops do in their communities and for their parent charities.

CRA chief executive, Rob Osterley said: “Through [the platform], many of our 400 members (who have between them around 9,000 shops) will be able to access a new pool of volunteers to help carry them through this critical reopening period alongside their highly valued existing volunteers.

"Volunteers in charity shops play an incredible role in creating a welcoming and friendly shopping environment for customers. Helping in a charity shop is a great way to help raise money for good causes, be part of the local community and to develop new skills”

    Share Story:

Recent Stories


Video Q&A: In conversation with Vicki Sellick MBE, CEO of Good Things Foundation
Vicki Sellick MBE, CEO of Good Things Foundation joins Charity Times editor, Lauren Weymouth to discuss her leadership journey, the organisation’s new strategy and the findings of the Digital Nation 2026 report. She explores the challenges of digital inclusion, the opportunities and risks of AI, and how the sector can ensure nobody is left behind.

Video Q&A: Benefits of bespoke investment vs pooled funds for the third sector
In this Charity Times video Q&A, editor Lauren Weymouth speaks to Ed Caswell of RBC Brewin Dolphin to explore how charities can align investment strategies with their mission, balance income and growth, and adapt to changing needs. He discusses discretionary management, responsible investment and the importance of effective governance and regular portfolio reviews.

Charity Times Awards 2023