Fundraising regulator to widen reporting of complaints

The Fundraising Regulator has revealed plans to present data from charities of all sizes in its annual complaints report, rather than only give a snapshot from a small number of large organisations.

The change applies to the second part of its report, which had largely focused on data the fundraiser had collected from a small number of large fundraising charities.

This has been paused for the last two years and is separate from the first part of the report, which is based on the regulator’s analysis of complaints it receives from the public about fundraisers.

While focusing on larger charity data “has as provided valuable insights, we know the sector would appreciate learning about a more diverse range of experience”, said the regulator’s policy specialist Claire Herbert in a blog post.

“Our new research model will seek to expand participation in data collection, making sure that charities of all sizes -including small and medium-sized organisations - can contribute.

“We know that involvement needs to be straightforward and manageable, so we’re designing the new approach with accessibility in mind.

“This will give more charities the chance to compare their fundraising activity and identify opportunities for strengthening their practices.”

The regulator also plans to present its analysis around complaints “in a more accessible, user-friendly, and interactive format”.

“Our aim is for fundraisers to be able to more easily engage with the data, explore trends, and gain clear, practical takeaways,” she said.

“Our hope is that the new approach won’t just benefit charities – it will also benefit donors by helping to make sure fundraising standards remain high and transparent.

“It will also support the Fundraising Regulator in identifying areas where additional guidance and support can be developed.”

She added that the fundraising regulator is now looking for a research partner to carry out the work and will provide more details of how charities can get involved later this year.

In the meantime part one of its annual complaints report will continue as before.



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