The Anna Freud National Centre for Children and Families

We are a world-leading mental health charity for children, young people and their families. Our purpose is to take everything that we have learned over the last 70 years, and to transform the mental health of current and future generations of children and young people, to close the gap between mental illness and mental wellness – and to create a more compassionate society for everyone. Our vision is a world where all children and young people are supported effectively to enable them to develop their emotional and mental health, build on their strengths and achieve their goals in life. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.

Purpose and overview of the role

The Centre delivers a wide range of training, conferences and events aimed at mental- health and allied professionals. The trainings typically span one to five days, and content ranges from teaching specific therapeutic methods for working with people, to helping professionals gain deeper understanding of types of patient behaviour, through to research methods. The Training, Conferences and Events team has grown considerably over the last five years to support the growth in audience reach, and the team generates a significant proportion of the Centre’s income.

The post-holder will join a friendly and supportive team and will also work closely with colleagues from across the Clinical Division and the Centre more broadly. The appointment will be a centrally important role in relation to the team’s effective operation, and the successful candidate will work across the Training, Conferences and Events team to provide administrative support, as well as supporting with specific training programmes. Support will include responding to a high volume of customer enquiries, supporting the Officers with training administration, processing payments, and helping update and maintain our website and databases. You should have previous administrative experience and the ability to work with the existing administrative team as a competent team member.

Location

Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at the Anna Freud Centre in King’s Cross (4-8 Rodney Street, London N1 9JH)

Working hours

There are four positions available: three full time (35 hours per week) and one part-time (21 to 27 hours per week; usual working hours are Monday to Friday, 09:00 to 17:00 – flexibility required to support out-of-hours training and events.

Holidays

27 days plus Bank Holidays FTE.

Main responsibilities of the role

• Provide administrative and practical support to the Training, Conferences and Events team to ensure the successful running of the portfolio of trainings, conferences and events;
• Act as the administrative assistant for certain training programmes, ensuring the seamless delivery of these programmes throughout the cycle – conception, planning, execution and evaluation;
• Be the point of contact for all customer enquiries, responding to the vast number of enquiries in a timely manner, and using initiative to translate common enquiries into front-facing solutions;
• Provide administrative support to tutors e.g., providing speaker briefings, delivering Zoom user guide sessions, booking travel and accommodation when needed;
• Administer course booking enquiries, and process transfers, cancellations and refunds;
• Monitor incoming payments for trainings and allocate to bookings, and issue invoices and receipts;
• Distribute and collate feedback from trainings and issue certificates of attendance;
• Carry out general administrative and office duties to ensure smooth day-to-day running of the department e.g., stationery ordering, dealing with post, word processing, photocopying and filing;
• Update website content, databases and other systems as necessary;
• Support the monitoring and importing of trainees and contacts on the contact database, and update mailing preferences;
• When necessary, provide cover for other team members;
• Where necessary, be responsible for organising specific course team meetings, writing agendas, taking minutes and sharing these minutes.

All employee responsibilities

• Maintain an awareness of and actively follow and promote the Centre’s policies, including Equal Opportunities, Health and Safety, Safeguarding and Information Governance;
• Complete all Centre mandatory training, including but not limited to Safeguarding, Health and Safety, Equality and Diversity and Information Governance, within the required timescales;
• The welfare of the children, young people and vulnerable adults who come into contact with our services either directly or indirectly is paramount and all staff have a responsibility to ensure that best practice is followed, including compliance with statutory requirements.

To be noted

This is not an exhaustive list of tasks; the employee will be asked to undertake other ad hoc tasks relevant with the scope and purpose of this role. This job description reflects the present requirements of the post, and as duties and responsibilities change/develop, the job description will be reviewed and be subject to amendment in consultation with the post-holder.

Person Specification

Before starting your application, please read the below in full to understand the requirements of this role. The key criteria which will help us to assess candidates are listed below. There is guidance to highlight at which stage the criteria will be assessed. Please ensure all criteria listed to be assessed at application stage are evidenced in your supporting statement.



During the interview(s), candidates will be asked at least one question regarding our values, and one question regarding equity, diversity and inclusion (EDI). We expect everyone to actively demonstrate our values and inclusive behaviours in all areas of their work. Our values can be viewed here and our EDI statement can be viewed here.

Equal opportunity

We ask our people to share their diversity dimensions with us as it helps us to identify, tackle and prevent any bias appearing across the employee lifecycle at the Centre. Monitoring this information allows us to understand how well our efforts to improve diversity, equity and inclusion are working. Your responses will be held securely by our HR team in accordance with our privacy policy and will not be seen by recruiting managers or the interview panel at any stage of recruitment, therefore your responses will not form part of our selection process. Our selection process can be viewed here.

Further support

We want to ensure all candidates can access and apply for our vacancies equitably, if you require any additional assistance to apply or would like to find out more about the role, please contact us on recruitment@annafreud.org. We aim to provide reasonable adjustments where operationally possible for the work that we do.

Post-interview

If successful after interviewing, you will be notified verbally with a job offer and pre- employment checks will be initiated. Information regarding our pre-employment checks can be found here.

Notification of interview

Shortlisted applicants will be notified no later than Thursday 8 December 2022. Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews

Interviews will be held in the week commencing 12 December 2022.

How to apply

Please visit www.annafreud.org/vacancies/ to register an account and apply online. We are unable to accept CVs and kindly request no contact from agencies.