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| QUALITY
STANDARDS STILL IN NEED OF MAJOR WORK |
12/03/04 |
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The
voluntary sector must do more to embrace quality systems if it is to fulfil
its potential, according to a new report.
The report, launched at the Quality Standards Task Group final conference,
marked the culmination of the group's six years' of work.
The findings show that quality management systems increase efficiency, effectiveness
and service quality among groups that adopt them.
The work, carried out by the Centre for Voluntary Action Research at Aston
Business School, also points to beneficial effects on organisational growth,
staff development and organisations' reputation.
Speaking at the event, Fiona Mactaggart MP, minister responsible for the
sector at the Home Office, said: "It is important for the voluntary and
community sector to demonstrate the impact of its work; doing so is key
to modernisation of the sector and building public, funnier and broader
stakeholder trust."
The Home Office itself recently announced that funding has been secured
to explore models of delivering a Performance Improvement National Support
Service, to promote the use of quality systems and other approaches to performance
improvement.
Bridie Sullivan, QSTG project manager, added: "The strength of the voluntary
and community sector relies on its ability to continuously reflect on its
overall effectiveness and performance. Quality systems can help organisations
manage their performance.
"Given the government's agenda for modernising the delivery of public
services it is likely that public funding will soon be approved to encourage
the adoption of a range of performance improvement tools.
"It seems certain the use of quality systems will continue to increase
in the future."
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