According to a recent survey by Penelope Burke in her
book, Thanks, 61% of donors said they had received a request
for further donations alongside a thank you letter, which 81% found offensive.
It is hoped that Thanks for Giving Day will encourage charities to do
more to improve the way they thank their donors, which in turn may encourage
greater support for their organisations.
Speaking at the launch, Martyn Lewis, chair of the Beacon
Fellowship, said: “Charities often pour huge amounts of money into
attracting new supporters, only to find that a large proportion never
give again. The root of the problem is that many charities are incapable
of saying Thank You properly. Thanking is the first stage of a relationship
with the donor and is a unique opportunity for the organisation to show
that it is grateful and is capable of making an effective difference with
the donor’s gift.”
Guests at the launch were invited to put forward suggestions
for ways in which charities could say thank you, which ranged from simple
ideas such as better phrased emails and letters, through to special events
within schools and religious bodies. The Beacon Fellowship is to consider
these ideas throughout 2006, with the aim of launching a selection of
them in time for next year’s event.