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| FPB
2006 bank survey launched |
07/03/06 |
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The
Forum of Private Business (FPB) is launching the latest of its biennial
bank surveys examining the relationship between banks and small business.
It will provide in-depth research into the question of how effectively banks
are implementing the recommendations made by the Office of Fair Trading
(OFT) following the Cruickshank Report of 2000.
The study will be run by the University of Nottingham Business School, and
will consider factors including the quality of bank service characteristics,
the impact of bank strategy, bank-switching behaviour and alternative banking
channels. More than 20,000 bank customers, including some charities, will
take part in the survey.
The Cruickshank Report had condemned the big four banks for overcharging
small businesses. The 2004 FPB bank survey found variations in bank performance,
and confusion among small and medium businesses over issues relating to
bank charges and interest on current accounts. There was also little evidence
of an increase in bank switching.
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