Jodi Berg, the Independent Complaints Reviewer to the Charity Commission, has published her annual report, recommending the Commission review its approach to disputes within charities and its response to whistleblowers.

The report revealed that during the past year, the ICR has received 41 complaint referrals and completed 15 reviews, incorporating 60 allegations of maladministration. Only 10 allegations were upheld. In the main, complaints related to how the Charity Commission exercised its regulatory authority.

Berg said: “In general, I find that the Commission responded well to complaints by trying to see things from a complainant’s viewpoint and acknowledging instances of poor service. As a consequence, this year only a small number of investigated cases were upheld.”

The full report can be found on the ICR’s website. Visit: www.icrev.org.uk