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On a day when official GDP figures may mark the end of
the recession, employees report plunging job satisfaction
levels as well as falling standards of living over the last
six months.
This bleak picture is painted by the Chartered Institute
of Personnel and Development’s (CIPD) quarterly Employee
Outlook survey, of more than 2,000 employees throughout
the UK.
Despite the resurgence in the stock market and the gradual
appearance of economic green shoots, the ‘real’
economy as experienced in people’s day-to-day lives
has yet to witness any signs of recovery, with people under
increasing pressure both at work and in their personal finances.
Employees are more than twice as likely to say their personal
standard of living has worsened (28%) over the last six
months, as they are to say it has improved (14%).
At the same time the CIPD net employee job satisfaction
score* has dipped substantially from +46 to +37 since the
spring.
The fall in job satisfaction, which has been marked across
both the private and public sectors, has been accompanied
by an increase in the proportion of people reporting they
are under excessive pressure at work, either every day or
once or twice a week to 42% from 38% six months ago.
Employees are also more likely to say that they have seen
increases in stress and conflict at work, as well as bullying
by line managers as a result of the recession.
Claire McCartney, resourcing and talent planning adviser,
CIPD, said: “Back in the spring we interpreted such
high job satisfaction in the face of the recession as a
'fixed grin', where employees felt lucky enough just to
have a job. It seems that in this
quarter the fixed grin is slipping and the temporary goodwill
is being replaced with increasing frustration. There is
a danger this could undermine productivity and competitiveness
among firms where the problem is acute, putting any sustainable
recovery at risk.”
The survey also shows workers remain very pessimistic about
the state of the labour market.
Although there has been a very slight reduction in the
proportion of employees thinking it is likely they could
lose their jobs to 17%, there has been a slight increase
in the proportion of people thinking it would be difficult
(62%) to get a new job if they were to be made redundant.
Yet, the proportion of people that ideally would like to
change jobs has increased from 34% to 40% since April, indicating
that employees are increasingly restless working for their
current employer; posing a real threat to employers as the
labour market recovers.
McCartney added: “The survey underlines the importance
of employers looking to build the resilience and engagement
levels of staff in the face of rising stress at work, which
is linked both to ill health and lower productivity.
"There’s a real danger that employers could
face a talent drain as the labour market recovers –
just when they need all hands to the pump to capitalise
on recovery.
"Effective communication and consultation becomes
critical in times of organisational change and turmoil to
ensure employees feel consulted and, therefore, motivated
to go the extra mile. Employers should also focus on developing
the people management skills of their front line managers
if they want to manage stress effectively and encourage
and enable employees.”
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