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YOU would have to be living in Antarctica not to have noticed
that we’re in the grip of an economic downturn. With
belts tightening all over the place and even the prime minister
telling us to be more frugal, charity fundraisers could
be forgiven for worrying whether, after credit card spending
has been curtailed and gym memberships cancelled, donations
will be next on the list of consumers’ expenses to
axe.
When it comes to major donors, those who make gifts of £5,000
or above, things get more serious. This area of fundraising
has come into its own in the past 15 years and previous
downturns suggest that there is a lag of anything up to
18 months before charities begin to feel the effects.
Yet a small survey of charity professionals by Croner Reward,
a pay and benefits consultancy, for Charity Times, found
that 39 per cent of charities already believed they had
seen a drop in major gift donations over the past year.
Most were unsure whether the credit crunch had made it difficult
to attract major donors, but 60 per cent expected the crunch
to affect their major donor fundraising in some way.
Are major donors likely to reduce support?
The consensus among the experts is that on the whole, major
donors will still give, and give generously. Unlike other
forms of fundraising like collection boxes or those signed
up on the street, major donors are the most committed –
unlikely to pledge their support in an instant, but also
unlikely to withdraw their support as quickly. They are
likely to be affluent and so more protected from the effects
of a crunch.
However, with an economic downturn comes uncertainty, and
not everything is expected to be rosy. “Major donor
fundraising will definitely be affected,” says Margaret
M Holman, co-author of Major Donor Fundraising and president
of Holman Consulting, a fundraising consultancy.
She believes that donors will streamline their causes.
“People in the major gift range are going to narrow
down the number of charities that will receive the money.
They’ll still be generous but they’ll be more
discerning,” Holman says.
Others feel that attracting new major donors is likely
to become more difficult. Angela Cluff, deputy director
of the Management Centre, a not-for-profit consultancy,
says: “If you’re heading for very large gifts
especially from people who haven’t given large gifts
before, it’s probably going to impact that. But it
doesn’t change donors’ motivation for giving.”
Megan Pacey, director of policy and campaigns at the Institute
of Fundraising (IoF), says that for organisations running
a capital campaign to secure a big gift, it will take longer
and they’ll have to work harder.
So are major donors worth the extra effort? The answer is
a resounding ‘yes’. The potential value of big
gifts means that while other forms of fundraising might
suffer, a regular pool of generous donors is all the more
important to help a charity through hard times.
How do you attract and retain major donors?
The number one word is relationship. In a downturn, this
becomes even more important. “Major donor fundraising
is all about personal contact and networking,” says
Cathy Pharoah, co-director of the Economic and Social Research
Council’s Research Centre for Charitable Giving and
Philanthropy, at Cass Business School. “There’s
no easy way of getting that.”
Pharoah recommends a two-pronged approach: widen the pool
and nurture existing donors. “Make them realise how
important it is that they don’t alter their charitable
giving.” She advises tailoring the approach to those
who may be feeling the effectsof the possible recession
less, such as those who are older without children at home.
“It might be worth spending extra time targeting
the donors that you go to. People with families are under
more pressure and are likely to put children’s needs
first,” she says. Cluff of the Management Centre recently
presented to the IoF’s National Convention on the
myths that abound in major donor fundraising: one of the
most prevalent being that a major gift always takes a long
time to secure.
“You can get gifts of up to 6 figures in a relatively
short space of time,” she says. Rather than going
for a huge donation straight away, charities may be better
off asking for a smaller amount first – and being
upfront about it. “The theory is all about communicating
perfectly – taking the donor through the process to
get the perfect gift. That’s unrealistic – it’s
never perfect,” Cluff says.
Charities should not stop asking for money. Most people
can still afford to give more, says Pharoah. IoF’s
Pacey agrees. “Charities should be asking on a regular
basis donors to review their giving with the suggestion
of what they could do with more money, regardless of whether
it’s an economic boom time or not.”
In a nervous economy, however, donors will be less ready
to ‘upgrade’ their donations, Pacey says. Making
a strong case based on evidence of impact will become more
important, while donor care – keeping donors informed
as they wish to be, is also crucial. Charities should beware
of ‘slash and burn’ – securing a major
gift and failing to follow up – as a sure way to fail
to get another one, Holman says.
Charities can lag behind when it comes to data management
and performance measurement, says John Pepin, a charity
consultant. Yet without these systems in place it can be
difficult to provide evidence of the impact of work.
Present the business case
With less cash in the system and donors reducing the number
of causes they give to, presenting a convincing case for
support becomes ever more important. Whereas once a gift
may have been a simple goodwill gesture, there is a trend
to want to know where money is going – the social
return, something that is heightened when cash is scarce.
Some 64.7 per cent of charities who took part in the Croner
Reward survey felt that major donors were more likely to
want to see a return on their investment, rather than simply
making a gift outright. Holman says that ‘baby boomers’
simply look for evidence that their money is being used
wisely, younger givers treat it as an investment. “Those
in that generation who are capable of making big gifts want
to have a say in where it’s going and what’s
happening,” she says.
“If you’ve always relied on goodwill donations,
the venture philanthropy approach can pay dividends,”
Pepin says. The successful charities use business language
and a business case – the same as the traditional
case for support but delivered in a slightly different way.
Charities need to understand the difference between four
concepts: output, outcomes, impact and social return –
and how they relate to their work. “You have to have
an investible proposition to attract people,” he says.
Another argument to convince the financially-aware major
donor is that the tax changes brought in by Gordon Brown
increased the value of the tax break on charitable giving,
making it cheaper for a higher rate tax payer. “They
used to get back 18 pence in the pre-tax pound now, they
get 20p. It’s a bargain,” Pharoah says.
However dire the prognosis, spending on luxury goods –
and major donor fundraising falls into this category - in
Britain is high, and likely to remain so, Pharoah says.
“There’s plenty of slack.”
Case study: NSPCC
If the credit crunch wasn’t worrying enough, it can
make the need for charities’ services even more vital.
Alana Tubasei, head of high value donors at the NSPCC, says
that the charity could be called on more during a downturn.
“Children and their families are under more financial
pressure.
People argue over money so there might be an increase in
domestic violence and depression. Children often bear the
brunt of that – calls to Childline are likely to increase.”
Yet no one at the NSPCC is panicking, she says. “The
donors I have talked to have said they’re very much
on board.
They’ve committed to something and it’s something
they believe in.” To be on the safe side, the charity
plans to put extra effort into nurturing its big givers.
“We’re making it very clear to our major donors
that their donations are incredibly important,” Tubasei
says.
Her strategy is to keep major donors focused on the impact
their gifts will have, regardless of the economy. She agrees
that presenting a results-based case is crucial. “It’s
about making our mission as compelling as possible, being
able to communicate the impact that gifts are having, and
that they are being used efficiently and effectively as
possible.”
In the event that it becomes harder to sign up new donors,
keeping the loyal supporter base on board [is important]
because they are the ones who will support the charity through
a period economic decline, she says. “One sure way
to raise less money is to ask less.”
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