Closes: 10.00a.m. Monday 4th June 2018
Posted: 09/05/2018
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48,000 - £55,000
London SW3
“Without these services I would have lost the most important thing. They have given me hope.”

Glass Door Homeless Charity is London’s largest emergency winter night shelter and our open access policy allows us to take in homeless people who have been turned down by every other service: our shelters are their last resort. We provide a safe, warm place to sleep for 120 men and women every night during the winter months. Glass Door not only saves lives by providing refuge from the cold, but also proactively seeks to help its guests build more stable futures - our dedicated caseworkers offer year round advice, advocacy and practical support in helping people get back on their feet. Glass Door also partners with drop in centres to provide essential daytime services such as showers and laundry.

We are looking for an exceptional Chief Operating Officer to lead us into the next phase of our growth development plans. Over the next few years we are looking to expand our shelter and support model into different parts of London and possibly beyond. The shelters have already grown from offering 35 spaces a night to over 120 since we opened in 1999, and we are in discussions with a range of partners to continue this growth over coming winters. We also want to develop new partnerships with local day services and further develop our well established casework service which offers specialist support to all our guests.

All our services are open access and we receive no government funding. All income is generated from private donations and our fundraising and communications activity underpins our ability to deliver all our operational services. Our goal is to grow our income significantly over the next three years in line with our strategic plan of operational expansion.

To achieve these ambitions we are looking a motivational leader who is strategic, collaborative, innovative and ambassadorial. You will need to have the gravitas to build and nurture relationships with key stakeholders, funders and commercial partners but also be someone who is hands on, can comfortably lead from the front and importantly, take your team with you.

Your experience may have been gained in the charity, wider not for profit or commercial sector. What will be key for us is your ability to lead a multidisciplinary team which includes not only service provision, casework and logistics but also fundraising and communications, finance, and compliance.

You will have the support of an experienced, dedicated and passionate staff team as well as over 1,300 active volunteers.

Whoever gets this job must appreciate and actively embrace our open access ethos.

If you think you can lead us and have a tangible impact on the lives of our current and future homeless guests then please apply.

How to apply and the selection process

For an informal and confidential discussion about the role, and to receive more a full Candidate Information Pack which includes the Job Description and Person Specification please contact our retained consultancy company NFP Consulting:

Carroll Lloyd, Director, NFP

T 0776 5001 033 or email

Application is by way of CV and a Supporting Statement setting out your motivations for applying and how your experience to date meets the requirements set out in the Person Specification.

Closing date: 10.00a.m. Monday 4th June 2018

There will be a two stage interview process

First interviews: Week commencing Monday 11th June 2018

Final interviews: Week commencing Monday 18th June 2018
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